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Vision & Mission

Reaching goals by reaching people. All stages of living together are about the cooperation of people. At first comes our customer who is successful through the excellent work of our agents from IQ-to-Link. This relationship gives us the opportunity to create sustainable jobs in the middle of Europe and therefore generates security and growth. We stand for values such as honesty, fairness und loyalty. With this means we want to be the regions employer number one and an established force for our customer‘s.

Our employees are passionate and motivated to fulfill our customer‘s goals. We take responsibility for quality through an appropriate training and commitment. Every employee of IQ-to-Link is aware that he makes a relevant contribution for the success of our company IQ-to-Link.
We stand together for our success and take care for each other to maintain a culture of tolerance and fun for our joint success. Our employees receive continuous training in order to guarantee compliance with the requirements of our customers. Our staff is qualified and engaged from the first until the last day.

Our Team

 

Jens Reichenbach

Managing Director & Founder

jensreichenbach@iq-l.de
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Jens Reichenbach

Managing Director & Founder

The management of the IQ-to-Link GmbH looks back on a 20 year experience in leading international service centers and organisations. Jens Reichenbach, CEO and founder of the IQ-to-Link GmbH has succesfully structured, optimized and built up customer-services-units in leading positions over the last 15 years for the Deutsche Post DHL. In the past he has been responsible for over 3000 employees of Deutsche Post DHL at different national and international sites.Jens Reichenbach has a degree in international businessmanagement.

jensreichenbach@iq-l.de

Joachim Hofsähs

Managing Director

joachimhofsaehs@iq-l.de
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Joachim Hofsähs

Managing Director

Joachim Hofsähs has been active in the management of various companies for over 20 years. He was responsible in various management functions for the service organizations of Premiere Deutschland (now Sky), Deutsche Post / DHL and Sunrise Communications in Switzerland. In addition to operational management of the units, the main focus of these tasks was on the restructuring and reorganization of organizations, processes and systems. As the spokesman for the management, he was responsible for the restructuring of Walter Services. At Walter Sercives he was management spokesman and responsible for the restructuring of the company. At the consulting company Junokai GmbH Joachim Hofsähs was managing director and responsible for the reorganization of international service units. Joachim Hofsähs studied law.

joachimhofsaehs@iq-l.de
 

Taulant Papuqi

IT Manager

taulantpapuqi@iq-l.de
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Taulant Papuqi

IT Manager

"The one thing in life you can control is effort"

Taulant Papuqi is the production manager and completed two Bachelor degrees. One in business administration in 2008 and a further one in management and computer science in 2012. In the past years he worked as CFO in two of the best-known companies in Kosovo: Homologimi and “M&Sillosi – Devolli Corporation”. Taulant speaks five different languages including his mother tongue Albanian, as well as German, English, Spanish and Serbian. He enriches our team and manages the organization, execution and control of production issues.

taulantpapuqi@iq-l.de

Arta Beqiraj

Operations Manager

artabeqiraj@iq-l.de
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Arta Beqiraj

Operations Manager

"Build your business on your strengths, hire your team to cover your weaknesses."

Arta Beqiraj Is the operations manager at IQ to Link as well as supervisor of all team leaders and agents. Arta lived many years in Switzerland. After moving back to Kosovo, she graduated with a Bachelor’s degree in Banking, Finance and Accounting. Her responsibilities as operations manager include planning, coordinating and executing of production schedules. She has been working successfully for over eight years in the telecommunication industry, leading many different Call Centers in Prishtina. Due to her multilingualism and her local experience, Arta Beqiraj makes a great addition to our company.

artabeqiraj@iq-l.de

Tranda Gjonbalaj

Account Manager

trandagjonbalaj@iq-l.de
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Tranda Gjonbalaj

Account Manager

"To deliver service you need knowledge. To deliver good service you have to add understanding. But delivering excellent service requires passion."

Tranda Gjonbalaj is the account manager at IQ to Link. In 2015 Miss Gjonbalaj decided to move back to her parents’ birthplace, Kosovo, after living over 22 years in Germany. There, she graduated with a Bachelor’s degree in English, Spanish and German from the University of Trier. Because of her multilingual expertise and the ability to function as a medium between the German and Albanian culture and tradition, Miss Gjonbalaj fulfills all requirements for the position as Account Manager. Our youngest team member is always innovative, creative and dynamic. Not only does she take on challenges and projects for the clients, she also works towards achieving satisfying results for our company.

trandagjonbalaj@iq-l.de

Ondina Uka

Quality Manager

ondinauka@iq-l.de

NOW IT'S OFFICIAL:

WE ARE

THE BEST!


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Quality

  • Continuing Education
  • Qualified and dedicated staff
  • Quality Management System
  • Modern call center infrastructure
  • State of the art technology
  • Compliance with Federal Data Protection Regulations
  • Value-oriented and experienced management
  • ISO 9001:2015

  • Gründung IQ to Link GmbH 15.04.2015

    Am 15.04. 2015 wurde die IQ-to-Link GmbH mit Sitz in Ockenfels im Handelsregister mit der Rechtsform Gesellschaft mit beschränkter Haftung eingetragen.

  • GO LIVE - Prishtina August 2015

    Im August 2015 gingen 150 Agenten für den Kunden DHL Deutschland live.

  • Besuch Angelika Viets, dt. Botschafterin 13.10.2015

    Die deutsche Botschafterin, Angelika Viets, besuchte am 13.10.2015 das deutsche Unternehmen IQ-to-Link.

  • Bekanntgabe: Eröffnung des 2. Standorts in Prizren 12.02.2017

    Am 12.02.2016 fand in Prizren eine Informationsveranstaltung statt, bei welcher Jens Reichenbach gemeinsam mit seinem Team die nächsten Schritte für den neuen Standort Prizren vorstellte.

  • DP DHL Brief Mai 2016

    Nach der erfolgreichen Zusammenarbeit für den Kunden DHL Paket Deutschland gewann IQ to Link ebenfalls die Ausschreibung für den Kundenservice für DP DHL Brief Deutschland.

  • DHL Österreich Juni 2016

    Nach der erfolgreichen Zusammenarbeit für den Kunden DHL Paket Deutschland und DP DHL Brief Deutschland gewann IQ to Link ebenfalls die Ausschreibung für den Kundenservice für DHL Paket Österreich.

  • GO LIVE - Prizren Juli 2016

    Im Juli 2016 gingen 60 Agenten für den Kunden DHL Deutschland am 2. Standort in Prizren live.

  • DHL TeleSales August 2016

    Im August 2016 gewann das Unternehmen IQ to Link weitere Ausschreibungen und erhielt für den Kunden DHL mehrsprachige Accounts, wie unter Anderem Holländisch, Flämisch, Polnisch und Tschechisch.

  • Besuch Erion Velijaj und Shpend Ahmeti 14.09.2016

    Anlässlich des Besuchs von Bürgermeister Veliaj am 14.09.2016 in Prishtina, wurde das Servicecenter IQ to Link in Prishtina besucht.

  • 350 Agenten Dezember 2016

    Im Dezember 2016 beschäftigt das Unternehmen IQ to Link insgesamt 350 Mitarbeiter.

  • Bekanntgabe: Eröffnung des 3. Standorts in Mitrovica April 2017

    Im April 2017 gibt IQ to Link bekannt, dass im Juli der 3. Standort in Mitrovica eröffnet wird. Dort ist die Schaffung weiterer 120 Arbeitsplätze geplant.

  • GO LIVE - Mitrovica August 2017

    Im August 2017 gingen 50 Agenten für den Kunden DHL Deutschland am 3. Standort in Mitrovica live.

  • A Webhelp Company

    In February 2018, we became part of the Webhelp Group - a global business process outsourcer, with more than 140 locations in over 35 countries.

  • GO LIVE - Gjilan

    Im September 2018 gingen 60 Agenten am 4. Standort in Prizren live.

  • 830 Mitarbeiter

    Wir sind ein Unternehmen mit mehr als 830 Mitarbeitern.

  • GO LIVE - IQ Pejton (5th location) 10.10.2019

    Our 5'th location in Kosovo. In addition to modern infrastructure, IQ to Link also has the "Wellbeing Center" which includes - Gym & yoga center - Company doctor's office - The prayer room - Auditorium - Fun rooms ect.

  • IQ 1000+ 01.08.2019

    We are now a company made of more than 1,000 young individuals, in 5 locations around Kosovo.