Vision & Mission
Reaching goals by reaching people. All stages of living together are about the cooperation of people. At first comes our customer who is successful through the excellent work of our agents from IQ-to-Link. This relationship gives us the opportunity to create sustainable jobs in the middle of Europe and therefore generates security and growth. We stand for values such as honesty, fairness und loyalty. With this means we want to be the regions employer number one and an established force for our customer‘s.
Our Team

Oliver Derler
Managing Director
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Oliver Derler
Managing Director
Oliver Derler, managing director of IQ-to-Link GmbH, has been managing various companies for over 20 years. Among other things, he was responsible for the service organizations of various national and international locations in management and executive functions.
oliverderler@iq-l.de
Taulant Papuqi
IT Manager
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Taulant Papuqi
IT Manager
"The one thing in life you can control is effort"
Taulant Papuqi is the production manager and completed two Bachelor degrees. One in business administration in 2008 and a further one in management and computer science in 2012. In the past years he worked as CFO in two of the best-known companies in Kosovo: Homologimi and “M&Sillosi – Devolli Corporation”. Taulant speaks five different languages including his mother tongue Albanian, as well as German, English, Spanish and Serbian. He enriches our team and manages the organization, execution and control of production issues.
taulantpapuqi@iq-l.de
Arta Beqiraj
Operations Manager
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Arta Beqiraj
Operations Manager
"Build your business on your strengths, hire your team to cover your weaknesses."
Arta Beqiraj Is the operations manager at IQ to Link as well as supervisor of all team leaders and agents. Arta lived many years in Switzerland. After moving back to Kosovo, she graduated with a Bachelor’s degree in Banking, Finance and Accounting. Her responsibilities as operations manager include planning, coordinating and executing of production schedules. She has been working successfully for over eight years in the telecommunication industry, leading many different Call Centers in Prishtina. Due to her multilingualism and her local experience, Arta Beqiraj makes a great addition to our company.
artabeqiraj@iq-l.de
Tranda Gjonbalaj
Account Manager
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Tranda Gjonbalaj
Account Manager
"To deliver service you need knowledge. To deliver good service you have to add understanding. But delivering excellent service requires passion."
Tranda Gjonbalaj is the account manager at IQ to Link. In 2015 Miss Gjonbalaj decided to move back to her parents’ birthplace, Kosovo, after living over 22 years in Germany. There, she graduated with a Bachelor’s degree in English, Spanish and German from the University of Trier. Because of her multilingual expertise and the ability to function as a medium between the German and Albanian culture and tradition, Miss Gjonbalaj fulfills all requirements for the position as Account Manager. Our youngest team member is always innovative, creative and dynamic. Not only does she take on challenges and projects for the clients, she also works towards achieving satisfying results for our company.
trandagjonbalaj@iq-l.de
Ondina Uka
Quality Manager
Quality
- Continuing Education
- Qualified and dedicated staff
- Quality Management System
- Modern call center infrastructure
- State of the art technology
- Compliance with Federal Data Protection Regulations
- Value-oriented and experienced management
- ISO 9001:2015
Gründung IQ to Link GmbH 15.04.2015
Am 15.04. 2015 wurde die IQ-to-Link GmbH mit Sitz in Ockenfels im Handelsregister mit der Rechtsform Gesellschaft mit beschränkter Haftung eingetragen.GO LIVE - Prishtina August 2015
Im August 2015 gingen 150 Agenten für den Kunden DHL Deutschland live.Besuch Angelika Viets, dt. Botschafterin 13.10.2015
Die deutsche Botschafterin, Angelika Viets, besuchte am 13.10.2015 das deutsche Unternehmen IQ-to-Link.Bekanntgabe: Eröffnung des 2. Standorts in Prizren 12.02.2017
Am 12.02.2016 fand in Prizren eine Informationsveranstaltung statt, bei welcher Jens Reichenbach gemeinsam mit seinem Team die nächsten Schritte für den neuen Standort Prizren vorstellte.DP DHL Brief Mai 2016
Nach der erfolgreichen Zusammenarbeit für den Kunden DHL Paket Deutschland gewann IQ to Link ebenfalls die Ausschreibung für den Kundenservice für DP DHL Brief Deutschland.DHL Österreich Juni 2016
Nach der erfolgreichen Zusammenarbeit für den Kunden DHL Paket Deutschland und DP DHL Brief Deutschland gewann IQ to Link ebenfalls die Ausschreibung für den Kundenservice für DHL Paket Österreich.GO LIVE - Prizren Juli 2016
Im Juli 2016 gingen 60 Agenten für den Kunden DHL Deutschland am 2. Standort in Prizren live.DHL TeleSales August 2016
Im August 2016 gewann das Unternehmen IQ to Link weitere Ausschreibungen und erhielt für den Kunden DHL mehrsprachige Accounts, wie unter Anderem Holländisch, Flämisch, Polnisch und Tschechisch.Besuch Erion Velijaj und Shpend Ahmeti 14.09.2016
Anlässlich des Besuchs von Bürgermeister Veliaj am 14.09.2016 in Prishtina, wurde das Servicecenter IQ to Link in Prishtina besucht.350 Agenten Dezember 2016
Im Dezember 2016 beschäftigt das Unternehmen IQ to Link insgesamt 350 Mitarbeiter.Bekanntgabe: Eröffnung des 3. Standorts in Mitrovica April 2017
Im April 2017 gibt IQ to Link bekannt, dass im Juli der 3. Standort in Mitrovica eröffnet wird. Dort ist die Schaffung weiterer 120 Arbeitsplätze geplant.GO LIVE - Mitrovica August 2017
Im August 2017 gingen 50 Agenten für den Kunden DHL Deutschland am 3. Standort in Mitrovica live.A Webhelp Company
In February 2018, we became part of the Webhelp Group - a global business process outsourcer, with more than 140 locations in over 35 countries.GO LIVE - Gjilan
Im September 2018 gingen 60 Agenten am 4. Standort in Prizren live.830 Mitarbeiter
Wir sind ein Unternehmen mit mehr als 830 Mitarbeitern.GO LIVE - IQ Pejton (5th location) 10.10.2019
Our 5'th location in Kosovo. In addition to modern infrastructure, IQ to Link also has the "Wellbeing Center" which includes - Gym & yoga center - Company doctor's office - The prayer room - Auditorium - Fun rooms ect.IQ 1000+ 01.08.2019
We are now a company made of more than 1,000 young individuals, in 5 locations around Kosovo.